Ordering and Terms and Conditions

Everything is made fresh and by hand, so please give us at least six days notice for orders. Email us for urgent orders, we may be able to help. 

After you place your order you will receive a confirmation mail which includes pick up address.

Pick ups are available Fridays and Saturday. We will be in contact closer to your event to arrange a specific pickup time or drop off (if you have paid for shipping). Feel free to get in contact sooner to lock in timing.

We do our best to get to all enquiries, but mostly operate during regular business hours.

Head to the home page to place your order!

TERMS AND CONDITIONS

If you cancel within 7 days there will be no refund as planning and prep for your order will have most likely started. If you cancel prior to this you will be entitled to a partial refund as fees have already been deducted for accepting your payment and we may have turned down other orders to secure your space and spent time processing this order.

Covid 19- in these uncertain times we are happy to offer a full credit for product if your event date needs to change due to alert levels changing, there is no time limit on when your credit needs to be used and can be used on any products.

Order acceptance- It is the customers responsibility to check the order upon collection and by taking the items  you are acknowledging you are happy and have inspected. We pride ourselves on amazing flavours and quality, we check and test ALL cakes and other foods regularly throughout the process, if you feel that you are not happy with your order it will need to be returned and only a small amount eaten (tested) so that we can fully inspect. If you have eaten and not just tested,  no refund will be given. 

Artistic expression- We reserve the right to artistic expression and cannot replicate a cake exactly, we will endeavour to create something amazing for you and we are sure you will love it!

Cake Care-

Keep your cake flat when transporting, the passenger floor is ideal!

Keep aircon on low so the car is cool but not to powerful that it melts the cake

Cakes should be eaten at room temperature but being buttercream shouldn’t be out of the fridge for more than 4 hours in winter or 3 hours in summer. So we recommend collecting your cake 1 hour before your event in summer and 1-2 hours in winter., unless you have a drinks fridge or somewhere you can store for the day/night before the event

Once cut, keep in an airtight container and cut pieces as you need them, bring a slice to room temp for 15 mins or so before eating

Our cakes are very tall so your lid won’t close on your cake box, if you need a cake box that covers the entire cake please email us, additional charges will apply

Frequently Asked Questions

Do you make Custom shapes?
No, unfortunately we only make round cakes as we only work with buttercream.

Can I pay on collection?
No. If you order online your order will be paid by afterpay, credit or debit card before being processed.

Do you make larger 2 and 3 tiered cakes?
Yes we do! Check out our range online or contact us to discuss your customised needs.

Can you write a name on my cake using icing or fondant?
Sorry we don’t offer this service but we recommend ordering a topper, which you can order with your cake as an extra. 

Do you do offer samples/tastings? yes please email us to order a  tasting box, pre order and we will email 2 weeks before we release tasting box dates,

Do you make allergy safe cakes?
Unfortunately we work in a kitchen where cross contamination may occur so we cannot guarantee allergen-free products. 

Do you courier cakes?
We don’t sorry, because our buttercream is so delicate it doesn’t cope well with couriering! However we can offer delivery at additional cost – please add that to your order notes at check out.