Everything is made fresh and by hand, so we generally need 5 days’ notice. However, our “Flying Cakery” range is available with 24 hours’ notice. Need something urgently? Email us — we’ll do our best to help. Delivery is available — just select your area at checkout.
After You Order
You’ll receive a confirmation email with your pickup address. Please reply if you need to discuss a preferred pickup time.
Terms and Conditions
Cancellations: If you cancel within 7 days of your booking, no refund will be given as planning and prep will likely have started. If you cancel earlier, you may be eligible for a partial refund — minus any payment processing and admin fees — especially if we’ve turned down other orders to secure your spot. If you or someone gets sick, let us know — we’re happy to offer a credit and reschedule your booking.
Order Acceptance: Please check your order when collecting. Once you take the items, it confirms you’re happy with what you’ve received. We pride ourselves on flavour and consistency. Every cake and product is tested regularly. If you’re unhappy with your order, we require it to be returned (with only a small amount eaten) so we can inspect it fully. No refund will be given otherwise.
Artistic Expression: While we always try to match inspiration photos, every cake is made by hand — so variations are normal. We will create something amazing just for you.
Cake Care
Keep your cake flat when transporting. The passenger-side floor is ideal.Use the air con in the car if needed — just keep it cool, not blasting directly at the cake.Cakes should be served at room temperature.Buttercream shouldn’t be out of the fridge for more than 4 hours in winter or 3 hours in summer.We recommend collecting your cake 1 hour before your event in summer, or 1–2 hours in winter (unless you have a drinks fridge or similar to store it in the meantime). Store leftovers in an airtight container, and bring slices to room temp for 15 minutes before serving.
Frequently Asked Questions
Do you make custom shapes? No, we only offer round cakes and heart cakes as we work exclusively with buttercream.
Can I pay on collection? No. All orders must be paid in full via Afterpay, credit, or debit at the time of ordering.
Do you make 2- or 3-tiered cakes? Yes! Please contact us to discuss your custom cake
needs.